Who Loves Ya, Baby?

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Valentine’s Day is a reminder to ask yourself this question. “Do our customers/clients love us?”  Today’s a good day to answer a few questions about your business.Telly Savalas Kojak

 1. Are you delivering real value and a experience worthy of customers recommending you to others?
 2. Have you mapped out every customer touch point?
 3. Do those responsible for those touch points have a clear understanding of their role in driving customer satisfaction?
 4. How do you measure customer satisfaction?
 5. When was the last time that you as an owner or operator talked personally with your key customers?

There’s no better way to get more customers than to have customers tell others about you.  As a small or medium size business, it’s a guaranteed way to lower marketing and advertising costs and build a reputation that will drive good, sustainable profits.

Take today and spread some love.  Let you customers know how much you appreciate them.

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