Valentine's Day is a reminder to ask yourself this question. "Do our customers/clients love us?"  Today's a good day to answer a few questions about your business.  1. Are you delivering real value and a experience worthy of customers recommending you to others? 2. Have you mapped out every customer touch point? 3. Do those responsible for those touch points have a clear understanding of their role in driving customer satisfaction? 4. How do you measure customer satisfaction? 5. When was the last time that you as an owner or operator talked … [Read more...]